the cost of non-compliance is far
greater than the cost of our accreditation

compliance matters

Genius People is a leading, cross-border, modern apprenticeship training provider, offering innovative and industry-relevant programs.

We’re proud to be accredited by top regulatory, funding, and awarding bodies, ensuring our courses meet the highest standards of quality and excellence. With our support, you’ll gain the skills and knowledge needed to succeed in your chosen career.

View our Quality Policy here.

awarding bodies

Our apprenticeships are accredited by renowned awarding bodies, ensuring that learners receive nationally recognized qualifications.

Partnering with these respected awarding bodies demonstrates our commitment to providing industry-relevant training.

regulatory bodies

Having an Ofsted ‘good’ accreditation demonstrates our commitment to providing high-quality training. Additionally, being accredited by The Matrix Standard signifies our excellence in information, advice, and guidance services.

funding bodies

Our training programs are supported by leading funding bodies, ensuring accessibility and affordability.

Self-pacing predictive dialling algorithm to ensure you stay compliant with OFCOM’s persistent misuse policy.

Our configurable agent scripting interface allows you to guide your agent through customer interactions based on compliance rule sets, to the appropriate solutions.

PCI Compliant payments using our DTMF tone masking software allows the agent to stay on the line to securely support the customer through their payment.

Easily accessible call/interaction and screen recording to support quality assurance processes and DSAR’s (Data Subject Access Requests).

Self-serve PCI Compliant customer payment options via IVR or email/SMS link to pay.

Configurable quality scorecards attached to call/interaction recordings within our management tool.

Real-time remote call listening/coaching from anywhere.

Exception reporting to monitor potential compliance issues.